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Temp Desktop Support (Apple/Mac OS experience)
Doral, FLJob Overview
We are currently hiring for an experienced onsite Desktop Support Technician to support our customer Televisa Univision at their location in Doral, FL
A Desktop Support Technician provides technical assistance to customers regarding various hardware and software applications. Their main duties include troubleshooting and diagnosing different technical issues, assessing and understanding user needs and issues and recommends technical fixes to end users
Responsibilities for Desktop Support Technician
Qualifications for desktop technician
Certifications:
MCSA, MCDST
Responsibilities/ for desktop technician
We are currently hiring for an experienced onsite Desktop Support Technician to support our customer Televisa Univision at their location in Doral, FL
A Desktop Support Technician provides technical assistance to customers regarding various hardware and software applications. Their main duties include troubleshooting and diagnosing different technical issues, assessing and understanding user needs and issues and recommends technical fixes to end users
Responsibilities for Desktop Support Technician
- Works directly with end users to analyze, troubleshoot and diagnose hardware and software problems
- General Hardware Troubleshooting and Break/Fix repairs of Laptops & Desktops
- Identification, prioritization, resolution/fulfillment of customer incidents
- Coordinates, diagnoses, and troubleshoots incoming customer inquiries
- Provides case status updates
- Implements standard operating procedures and customer service guidelines
- Responds to and completes customer requests for services
- Provides technical support to internal customers
- Supports/troubleshoots network problems
- Install and configure computer systems and applications within the company
- Standby shift
Qualifications for desktop technician
- Minimum 3 years' experience working in an enterprise IT environment
- Experience installing and supporting desktop/laptop hardware and operating systems including Windows 7/10/11
- Experience creating user accounts in Windows and MS Exchange
- Experience using infrastructure services including Active Directory, Group Policy, and working knowledge of IP-based networking
- Ability to create user accounts in Windows Active Directory
- Experience in Virus/Malware detection and filtering products
Certifications:
MCSA, MCDST
Responsibilities/ for desktop technician
- Ensure all LANDesk requests are updated with due dates and completed within the stated timeline(SLA)
- Provide Level 2 support to the client base / Helpdesk Support team
- Migration from Windows 7/10 to Windows 11
- Windows/MAC OS with the ability to carry out root cause analysis
- Maintain and support various client technologies, such as workstation hardware and software, mobile device installations
- Maintain local network hardware and become familiar with the infrastructure
- Occasionally be available to work off hours to accommodate the customer during planned projects or to address unplanned technical difficulties
- Upgrade and configure computer equipment as necessary
- Cater to various on sites’ audio-visual needs, including set-up, testing and maintenance
- Send / receive equipment (computers, monitors, IP phones)
- Go above and beyond to offer an exceptional level of customer servic
- Actively identify and communicate areas of improvement to his or her manager