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Call Center (Phone Support)

Irvine, CA
Call Center (Phone Support )
Location: Irvine, CA 92606
Type: Temp to possible Hire; no guarantees of duration of temp assignment or if assignment will convert to full time employment with Client
Rate: $17.00 -$19.00/hr** **no benefits, no paid time off, no holiday paid time off for temp duration

Job Purpose:
Under moderate supervision, this position is responsible for responding to provider or client inquiries via phone, fax or email.  Proprietary workers compensation and auto liability claims cost-containment software will be utilized to look up these inquiries and all “touches” will be logged in Customer Service tracking/logging software.
Duties:
  • Answer phone calls and respond to provider’s inquiries as appropriate
  • Handle provider email and FAX inquiries as assigned and as appropriate
  • Log all provider interaction “touches” fully, accurately and professionally
  • Handle all contact with all providers in a professional and courteous manner
  • Adhere to Productivity Standards as documented
  • Regular, reliable, and punctual attendance is required as an essential function of this role
  • Other duties as assigned

Requirements/Skills/Qualifications:
  • Experience working in a Call Center and/or Customer Service department, 1-3 years
  • Ability to work in a high call volume environment while meeting Productivity Standards with high quality
  • Answer inquiries by clarifying desired information: researching, locating, and providing appropriate information
  • Researching billing history
  • Proficiency with touch-typing at a minimum or 40 WPM
  • Proficiency with 10-key pad at 9000+ kph or equivalent bill processing rate
  • Proficiency with MS Word and Excel
  • Excellent written and verbal communication skills
  • High School diploma or equivalent
  • Strong attention to detail
  • Strong Customer Service skills
  • Customer Focus
  • Customer Service
  • Data Entry Skills
  • Listening
  • Phone Skills
  • Verbal Communication

Preferences:
  • Building Relationships
  • People Skills
  • Interpersonal Savvy
  • Problem Solving
  • Multi-tasking
  • Knowledge of MS Outlook
  • Knowledge of medical terminology
  • Knowledge of workers compensation terminology

 

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