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Help Desk - Entry Level (AnswerLink)
Fort Lauderdale, FLCustomer Care (AnswerLink)
- Type – Temporary
- Duration – Estimated for approximately 6 months (may end shorter or extend longer per Client request)
- Rate – $17.83/hr (DOE)**no benefits, no paid time off, no holiday paid time off for temp duration.
- Location – onsite – Sunrise, FL 33323
- Start – Immediate
- ** Pre-employment criminal screen, drug screen, completed degree/education verification and employment verifications are required to pass before clearing to start
- Support both internal and external users with technical and application issues.
- Monitor phones.
- Provide first level assistance for defined problems and escalate tickets/calls as necessary.
- Log tickets and escalate to product support.
- Track calls and document problems.
- Consult knowledge database to optimize resolutions and follow through on resolution with callers.
- Answer, read and document information into tracking tickets.