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Claims Supervisor (Alaska Workers' Compensation)
Anchorage, AKPosition: Workers' Compensation Claims Supervisor (ALASKA jurisdiction)
Employment Type: Direct Hire Perm - Full Time Salaried
Salary: $100,000 - $110,000 (depending on experience)
Location: Remote (work from home). Preferably domiciled in Alaska, but not required.
Licenses: ALASKA claims adjuster license is required for supporting Alaska "work comp" claims.
POSITIONS SUPERVISED: Directly: Claims Examiners, Claims Assistants; may supervise File/Mail Clerks and Administrative Assistants
POSITION SUMMARY: This position requires considerable interaction with the client, management, other Claims Examiners, and other COMPANY staff.
DUTIES AND RESPONSIBILITIES:
QUALIFICATIONS REQUIRED: Education/Experience: Bachelor’s degree in a related field (preferred); three (3) to five (5) years related experience; or equivalent combination of education and experience.
Knowledge, Skills and Abilities:
Here are some of the benefits you can enjoy in this role:
Employment Type: Direct Hire Perm - Full Time Salaried
Salary: $100,000 - $110,000 (depending on experience)
Location: Remote (work from home). Preferably domiciled in Alaska, but not required.
Licenses: ALASKA claims adjuster license is required for supporting Alaska "work comp" claims.
POSITIONS SUPERVISED: Directly: Claims Examiners, Claims Assistants; may supervise File/Mail Clerks and Administrative Assistants
POSITION SUMMARY: This position requires considerable interaction with the client, management, other Claims Examiners, and other COMPANY staff.
DUTIES AND RESPONSIBILITIES:
- Directly supervises examiners and clerical staff. Includes monitoring attendance, job performance, evaluations, and disciplinary issues.*
- Reviews and addresses scheduled claims issues, such as initial and periodic reviews, delays, denials, etc.*
- Reviews and approves reserve changes, awards, and payments within Company and Client guidelines.*
- Performs file reviews to monitor compliance with policies and laws.*
- Establishes appropriate supervisory diaries on claim files and completes pending diaries on or before scheduled due dates.*
- Prepares for claim audits, reviews audit results, and provides appropriate rebuttal feedback.*
- Coordinates and leads training sessions for staff on updated laws, policies, and procedures.*
- Ensures daily caseload staffing requirements are met.*
- Responds to claimant and vendor concerns and issues as needed.*
- Ensures client servicing instructions are being adhered to.*
- Analyzes monthly client reports. *
- Facilitates internal and external audits. *
- Attends client file-staffing meetings in-person or telephonically. *
- Other duties as assigned.
QUALIFICATIONS REQUIRED: Education/Experience: Bachelor’s degree in a related field (preferred); three (3) to five (5) years related experience; or equivalent combination of education and experience.
Knowledge, Skills and Abilities:
- Technical knowledge of statutory regulations.
- Ability to work on a diary system, prioritize tasks and meet strict deadlines.
- Strong analytical skills.
- Proficient in Word and Excel.
- Excellent written and verbal communication skills, including ability to convey technical details to claimants, clients, and staff.
- Ability to manage employees of various skill levels.
- Excellent interpersonal skills.
Here are some of the benefits you can enjoy in this role:
- Medical, Dental, Vision, Disability & Life Insurance
- 401(k) plan
- Paid time off.
- Paid holidays