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Claims Adjuster II – Construction Claims (Bodily Injury & Property)
Austin, TXClaims Adjuster II – Construction Claims (Bodily Injury & Property)
This role is responsible for investigating and resolving claims of lower to medium complexity and exposure. The claims will involve both non-litigated and litigated matters. Working under general supervision, the position will handle a full caseload independently and make well-reasoned decisions within delegated authority. The role requires adherence to Fair Claims Practices regulations across various states. Travel requirements are minimal.
Key Responsibilities
This role is responsible for investigating and resolving claims of lower to medium complexity and exposure. The claims will involve both non-litigated and litigated matters. Working under general supervision, the position will handle a full caseload independently and make well-reasoned decisions within delegated authority. The role requires adherence to Fair Claims Practices regulations across various states. Travel requirements are minimal.
Key Responsibilities
- Reviews coverage and communicates coverage decisions.
- Leads, coordinates, and directs investigations into loss details and damage assessments.
- Confirms claim coverage by analyzing policies and supporting documentation.
- Prepares coverage position letters.
- Assesses coverage, liability, and damages to determine the insured's exposure level.
- Manages claims across multiple jurisdictions.
- Oversees litigated and non-litigated property damage claims up to $250,000.
- Handles non-litigated bodily injury claims valued up to $250,000 across various jurisdictions.
- Manages smaller product liability or construction defect claims.
- Identifies cases that should be referred to the Special Investigations Unit (SIU).
- Assists in special projects or provides support to team members as needed.
- Delivers excellent customer service to insured clients while maintaining high productivity levels.
- Represents the company in mediations, when necessary.
- Sets reserves within authority limits or recommends adjustments to the manager.
- Bachelor’s degree or equivalent professional experience.
- Possession of an adjuster’s or legal license in at least one jurisdiction.
- A minimum of 5 years of claims handling or related professional experience.
- Strong communication skills, both written and verbal.
- Solid analytical and problem-solving abilities.
- Effective organizational and time management capabilities.
- Proficiency in Microsoft Office (Excel, Outlook, PowerPoint, Word).
- Ability to work collaboratively in a team environment.
- Committed to ongoing professional development.