Job Description

What We Need 
In order to deliver our exceptional services, we need dedicated and enthusiastic, hard-working, and customer service-oriented technicians-- that’s where you come in! Your role will include unparalleled technical support for an automotive dealership client, allowing them to experience the best support available within the industry.  

What You’ll Do 

• Provide exceptional Customer Service interfacing with high-profile client executives onsite 
• ***Travel within a radius of 25 miles daily in a specific route. Must have a valid driver's license and reliable transportation***
• Provide excellent time management and reporting skills 
• Be familiar with various operating systems (e.g. - Windows OS, OSX, Linux/Unix) 
• Manage triage, troubleshooting, and resolution to client scope on IT equipment 
• Document efforts, issues, and resolutions, and close cases/tickets daily 
• Insight into POS, PC, Printers, Thin Clients, APs, Servers, Network switch equipment 

Work Experience 

• 1-2+ years of IT support work experience 
• A+ Certification
• OEM Certifications (Dell/HP Etc) 
• Apple/Mac Experience 
• Imaging from Network and USB 
• Laptop/Desktop/Printer hardware and software support Experience 
• ServiceNOW experience 

Who You Are 
Friendly 

• Relatable and responsible when interacting with all customers, you have the ability to build relationships easily 
• An educational approach to solving issues – Help us, help them!  
• For many of our customer's technology problems can be frustrating but easily solved by educating them, your patience is a virtue! 

Innovative 

• Able to transform technical IT solutions lingo into terms everyone understands 
• Insatiable desire for knowledge, independence, and success—strive for more than the status quo 
• Not intimidated by problems you’ve never seen before – confidence if key! 

Responsible 

• Complete all assigned projects and tasks 
• Excellent time-management skills 
• Communication—Tracking/monitoring issues, providing notes/feedback, etc. 
• Keep COMPANY-provided tools in good condition