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Senior P&C Claims Supervisor – Complex Commercial Liability Claims
Direct Hire | Full-Time | Exempt | Salary: $110,000–$150,000 (depending on experience and candidate geographical location within an approved to hire within state)
Position Overview
An established claims administration organization is seeking an experienced Senior P&C Claims Supervisor to lead a team handling complex, mid- to high-exposure commercial liability claims across specialty programs. This role is responsible for technical oversight, staff development, claim quality, client service and operational performance. Claims frequently involve bodily injury, property damage, complex coverage questions and significant litigation exposure.Location & Work Arrangement
Eligible states: CA, CT, FL, GA, ID, IL, MA, NY, NC, NJ, OH, OK, OR, PA, SC, TN, TX, VA and WV. Management employees who live less than 40 miles from a local office AND have a direct report working in that office must work onsite one day per week. Remaining days may be remote if technical requirements are met. Occasional meetings and overnight travel may be required.Key Responsibilities
- Lead and develop a unit of senior and complex claims examiners managing severe liability losses, typically involving exposures of $100,000 or more.
- Provide technical oversight across high-exposure Commercial Auto, General Liability and Professional Liability (E&O), including occurrence and claims-made coverage.
- Supervise investigation, evaluation, negotiation, settlement, assignment and workflow of complex claims; review and approve expenses and settlements within delegated authority.
- Oversee significant litigation and coverage matters; guide reservation-of-rights and disclaimer reviews for carrier approval; serve as a resource for examiners and clients.
- Monitor reserves and conduct open/closed file reviews to support claim quality, regulatory compliance, effective resolution and consistent coding.
- Prepare quality, reserve and operational performance reporting; identify opportunities involving leakage, pending inventory, expenses and process improvement.
- Recruit, train, coach and evaluate team members; support succession planning, performance improvement, employee retention and staffing decisions.
- Collaborate with management, clients and vendors on account service, budgets, operational initiatives and performance goals.
Required Experience & Qualifications
- At least 8 years of experience in a claims lead or supervisory role and approximately 8–10 years of complex or major casualty claims experience.
- Demonstrated high-exposure Commercial Auto, General Liability and Professional Liability claims experience, including investigation and resolution of severe or major casualty losses.
- Strong knowledge of litigation management, complex coverage analysis, reserve adequacy, settlement valuation, claims procedures, multi-line exposures and client reporting.
- Understanding of California jurisdictional statutes and regulatory requirements affecting claims exposure, as specified in the position requirements.
- Demonstrated people-management skills including coaching, hiring, training, team building and performance management.
- Strong written and verbal communication, organizational judgment, analytical skills and proficiency with claims systems and Microsoft Office.
- High school diploma or equivalent required; associate’s or bachelor’s degree preferred.